Plans, credits and fees
1. What a Credit is
- One Credit builds the Evidence Pack for one project from one End Client's records, where the project has up to 1,000 records (tickets, work items or comments) and up to 10 documents.
- A larger project uses one more Credit for each further 1,000 records or 10 documents, or part of them. We show you how many Credits a project will use before it is built.
- Grouping uploaded records into candidate projects, and looking at the groups, uses no Credits. A Credit is used only when you ask for an Evidence Pack to be built.
- Free re-run. If you add records or answers to the questions in an Evidence Pack, you can rebuild that project's pack once, within 30 days of the first build, without using another Credit.
- If a build fails because of a fault on our side, the Credit is returned to your Account.
2. Plans and prices
| Plan | Price (excluding VAT) | Credits | Extra Credits | Minimum term |
|---|---|---|---|---|
| Pay as you go | £195 a Credit, or 5 Credits for £850 | As bought | £195 each | None |
| Starter | £99 a month | 1 a month (12 a year) | £120 each | 12 months |
| Practice | £249 a month | 3 a month (36 a year) | £75 each | 12 months |
| Firm | £599 a month | 10 a month (120 a year) | £55 each | 12 months |
Practice and Firm include an Upload Page for your End Clients; on Firm it can use your own web address. Sprint Ready Ltd is not currently VAT-registered.
3. How subscription Credits are added, roll over and expire
- Your plan's monthly Credits are added to your Account when each monthly payment is received, not in advance for the year.
- Unused subscription Credits roll over from month to month and expire 12 months after the date they were added, so Credits from quieter months are there for busy ones.
- When you use Credits, the oldest are used first: rolled-over subscription Credits, then extra Credits, then pay-as-you-go Credits.
- Extra Credits bought on a subscription expire 12 months after purchase. Pay-as-you-go Credits do not expire while your Account is open.
- Credits belong to your Account, cannot be transferred to another firm, and have no cash value.
4. Billing
- Subscriptions are billed monthly in advance from the start date, for a minimum Subscription Term of 12 months, and renew for further 12-month terms unless cancelled as set out in the terms of service.
- Pay-as-you-go Credits and extra Credits are paid for when bought.
- Payments are processed by Stripe. Receipts and invoices are available in your Account.
5. Trial offer
Where your free trial shows an offer (for example 10% off if you sign up within 7 days of first viewing trial results), the discount applies as stated in it: on a subscription, to the monthly fee for the first 12 months; on pay-as-you-go, to one purchase. One offer per firm; it cannot be combined with other offers and expires at the time shown.
6. Fair use
Plans are for your own professional work for your End Clients. Automated or bulk use designed to get round Credit limits, or reselling Evidence Packs as a service to other advisers, is not permitted without a separate agreement.